ReX is an Experience Management Platform that takes advantage of the latest technological methods to track and analyse your customer experience, connecting insight with outcome through detailed recommendations.
We provide a holistic view of your performance, relative to that of your current and emerging competition, by providing detailed benchmarking.
ReX is an innovative digital experience platform, powered by IBM Watson. It considers all aspects of the customer relationship, making sense of perception, sentiment analysis, customer feedback, and brand performance to allow you to seamlessly get under the skin of your customer experience and the root causes of any issues. It achieves this by categorising a complex landscape of data points into five key categories of insight.
We uncover your real customer experience by assessing it across 5 categories
We benchmark to show you the strengths and limitations of your competitor set
We aggregate insight by combining our global panel with a suite of trusted public data outlets
ReX uses intelligent AI and expert review to provide consultancy level recommendations
A holistic view of customer experience directly tied to actionable recommendations to enhance your business
All of the features and benefits of ReX Insight, benchmarked against your competitors and emergent challenger
Your end-to-end CX solution, underpinned by a single metric to demonstrate performance over time
|Features & Benefits||ReX Insight||ReX Compete||ReX Track|
|A holistic view of customer experience across 5 key categories|
|Insight from our 45m global panel, segmented by industry and customer type|
|Additional insight extracted from a suite of trusted sources|
|Intelligent AI and expert review delivering strategic recommendations|
|Detailed root cause identification|
|Contextual insight annotations on your data|
|User-friendly dynamic dashboard visualisations|
|Secure digital platform with no integration required|
|In-platform self-service guidance|
|Category level competitor benchmarking|
|Detailed competitor comparison against data points|
|Competitor league tables|
|Holistic ReX Score|
|ReX performance tracking against revenue and CX metrics|
|ReX League tables showing overall performance|
We already have access to your customers and don’t need to integrate with any of your systems
Save on research & consultancy fees with professional recommendations to improve performance.
Compliments existing customer experience metrics, helping to meet strategic business goals, e.g. improve NPS.
Shared insight across the business, not just living within CX or Data teams.